​​​​Privacy Policy

Effective date: 01/06/2023

This Privacy Policy governs the manner in which AIVA – AI Virtual Assistant (“AIVA,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (referred to as “you” or “users”) of the AIVA Chrome extension (the “Extension”).

  1. Information we collect
    We may collect and process certain information when you use the AIVA Extension:

1.1. Personal information: The policy for our membership function states that when you sign up for a membership, we collect personally identifiable information such as your name, email address, or contact information. This information is necessary for us to create and maintain your membership account, as well as to provide you with relevant services, updates, and communications related to your membership. We take the privacy and security of your information seriously and adhere to applicable data protection laws and regulations. Rest assured that we handle your personal data with the utmost care and only use it for the intended purposes outlined in our privacy policy.

1.2. Non-personal information: We may collect non-personal information that does not directly identify you, including but not limited to:

  • Device information: We may collect information about the device you use to access the Extension, such as device model, operating system, and browser type.
  • Usage data: We may collect information about how you use the Extension, including the features you interact with, the queries you make, and the content you access.
  • Log data: When you use the Extension, we may automatically collect certain information, such as your IP address, browser information, timestamps, and the pages you visit.
  1. Use of collected information
    We may use the collected information for the following purposes:

2.1. To provide and improve the Extension: We use the information to understand how users interact with the Extension, personalize user experience, and enhance the functionality and performance of the Extension.

2.2. To analyze usage patterns: We may analyze the collected information to identify usage patterns, trends, and preferences, which helps us improve the Extension’s features and services.

2.3. To communicate with users: We may use the provided email address to respond to user inquiries, provide support, and send important updates or notifications related to the Extension.

2.4. To ensure compliance and security: We may use the collected information to enforce our terms of service, protect our rights, investigate any potential violations, and prevent fraud or security breaches.

  1. Data sharing and disclosure
    We may share the collected information with third parties in the following circumstances:

3.1. Service providers: We may engage trusted third-party service providers to assist us in operating and maintaining the Extension, including but not limited to hosting services, analytics providers, and customer support platforms. These service providers will have access to your information solely for the purpose of performing their services and are obligated to keep it confidential.

3.2. Legal requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, enforce our policies, respond to a legal request, or ensure the safety of our users.

  1. Data retention
    We retain the collected information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Afterward, we will securely dispose of or anonymize the information.
  2. Your rights
    You have the right to:

5.1. Access and rectification: You can access and update certain information we hold about you by contacting us using the contact information provided below.

5.2. Data portability: You have the right to request a copy of the information we hold about you in a structured, machine-readable format.

5.3. Erasure: You can request the erasure of your personal information, and we will make reasonable efforts to fulfill your request unless we have a legitimate reason to retain the information.

  1. Security
    We take reasonable measures to protect the collected information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.
  2. Changes to this Privacy Policy
    We reserve the right to update or modify this Privacy Policy at any time. The updated Privacy Policy will be effective as of the revised date indicated at the beginning of this document. We encourage you to review this Privacy Policy periodically for any changes.
  3. Contact us
    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected].

By using the AIVA Extension, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using the Extension.

Last updated: 01/06/2023